REFUND, RETURN & EXCHANGE POLICY
Last Updated: June 2026
At SN’RKY 171™, every product is made to order specifically for the customer after an order is placed. Because of this, our return, refund, and exchange policy differs from traditional retail stores that carry inventory.
Please read this policy carefully before placing an order.
- MADE-TO-ORDER PRODUCTS
All SN’RKY 171™ products are produced specifically for each customer after an order is placed.
As a result, we do not accept returns, exchanges, or refunds for products that have been successfully produced and shipped simply because a customer changes their mind.
- ORDER CHANGES AND CANCELLATIONS
If you need to change or cancel an order, please contact us immediately at:
We will do our best to assist.
However, once an order has entered production or fulfillment, changes and cancellations are no longer guaranteed and may not be possible.
- WE DO NOT OFFER REFUNDS OR EXCHANGES FOR:
• Change of mind
• Buyer’s remorse
• Ordering the wrong size
• Ordering the wrong colour
• Ordering the wrong product
• Incorrect shipping information provided by the customer
• Refusal to accept delivery
• Failure to collect a package
• Normal print-on-demand variations in colour, placement, texture, sizing, or garment appearance
• Delays caused by carriers, customs, weather, holidays, or circumstances outside our control
Customers are responsible for reviewing all product information, size charts, colours, quantities, and shipping details before completing checkout.
- ELIGIBLE REFUND OR REPLACEMENT REQUESTS
We will review requests where an item:
• Arrives damaged
• Arrives defective
• Contains a manufacturing fault
• Is materially different from what was ordered
• Was incorrectly fulfilled
If an issue qualifies, we may offer a replacement, store credit, or refund at our discretion.
- REPORTING A PROBLEM
Claims must be submitted within 2 days of delivery.
Please inspect your order immediately when it arrives.
After 2 days from confirmed delivery, SN’RKY 171™ may no longer accept refund, replacement, or defect claims.
Please email:
Include:
• Order number
• Description of the issue
• Clear photographs of the product
• Clear photographs of packaging where relevant
Claims related to damage, defect, misprint, or incorrect item must be reported before the item is worn, washed, altered, used, damaged, or otherwise affected by customer handling.
Failure to provide sufficient information may delay or prevent claim review.
- REFUND PROCESSING
Approved refunds will be issued to the original payment method used during checkout.
Refund processing times vary depending on the customer’s bank, payment provider, or card issuer.
- CHARGEBACKS AND PAYMENT DISPUTES
If you experience an issue with your order, please contact us before opening a chargeback or payment dispute.
We are committed to resolving legitimate issues wherever possible.
Fraudulent or abusive chargebacks may be challenged with supporting order, fulfillment, shipping, and delivery documentation.
- CONTACT
Questions regarding this policy may be directed to:
SN’RKY 171™
Always Gaining Advantage